bark chips
hands holding a small plant

We're listening

  1. What’s the process for getting planning permission, and who does what?
    GG Eco will take care of all this. We will complete all planning applications and draft any supporting documents. We will also pay any relevant fees. We will, of course, work closely with you, to ensure that our design fits with your site requirements.
  2. What happens to our old boiler system, and our existing pipes and radiators?
    Each site is different, so we have different options available. We can install a back up oil or gas fired boiler as part of our installation, so you don’t need to service, maintain or replace any boiler systems for the duration of the contract. Alternatively, you could continue to maintain your existing fossil fuelled boilers, which will be used for the small proportion of the year when the biomass system is being serviced.

    You will remain responsible for the upkeep of your internal heat distribution systems, including pipework and radiators.
  3. Who owns the new equipment, pipes and any buildings?
    The contract will be designed to suit you, but in general we will own a new, freestanding plant room, the boiler and underground pipework to connect it to your buildings, and the heat exchangers connecting it to your existing systems.
  4. This is a long-term contract. What guarantee do I have that  GG Eco Solutions will still be trading for the entire period of 20 years?
    We specialise in only this type of contract, and intend to be in this business long-term.
  5. What disruption should I expect during construction?
    We will keep disruption to a minimum and you should be able to operate as normal. There will however be some minor excavation and some heavy vehicles coming in and out. We usually draw a crowd on the day the plant room arrives...
  6. Once we sign the contract, how long until the new system is up and running?
    This depends on the project’s scale and the planning process. Once we have planning permission, which should take around eight weeks, the build phase will take 10 to 16 weeks.
  7. What happens during commissioning, how do you ensure continuous supply?
    Your existing heating system will continue to operate until the biomass system is ready to take over the load. Even once we’ve switched over to biomass, our control systems allow a back up system to kick in if the biomass system is not able to cope with the demand, for any reason.
  8. What if the main biomass boiler breaks down?
    The equipment is high quality and serviced regularly. Inferior woodchip can cause breakdowns in the fuel feeder – but as we maintain the equipment it is in our interests to use the best available fuel, so for these reasons a true breakdown will be rare.  In the event of a breakdown, the back up system will automatically provide the energy required. It is in our interests to ensure these breakdowns are kept to a minimum and that they are rectified quickly.
  9. Who services the equipment?
    All the new equipment that we install is serviced and maintained by us as part of the contract. We can also take on the service and maintenance of your existing equipment too, if you want us to.
  10. Who is responsible for ordering the fuel?
    We are.
  11. What’s the impact on my business if wood fuel prices change suddenly?
    Depending on the deal we have offered you, we may take on all the fuel price risk or share it with you. Either way, you are decoupled from fossil fuel prices which are predicted to rise faster than wood fuel prices.
  12. What happens at the end of the contract term?
    There are a range of options to suit different customer requirements.